Privacy Policy

Effective Date: 18 March 2025

Paragon Pickleball Sports Centre (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services, in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, booking details, and payment information when you make a reservation or contact us.
Account Information: If you create an account, we may collect login credentials and profile data.
Usage Data: IP address, browser type, device information, and pages visited for analytics and website improvements.
Marketing Preferences: Information about your preferences for receiving updates, promotions, or newsletters.

2. How We Use Your Information

We use the collected data for the following purposes:

To process court bookings, coaching sessions, and event registrations
To provide customer service and respond to inquiries
To send you important updates, booking confirmations, or promotional offers (if opted in)
To improve our website functionality and user experience
To comply with legal obligations and enforce our terms

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Such as payment gateways, booking platforms, or email marketing tools, only as needed to perform services on our behalf
Legal Authorities: If required to comply with applicable laws or enforce our legal rights

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or loss. However, no online platform is 100% secure, so we encourage you to take precautions when sharing personal information.

5. Your Choices

You can opt out of promotional emails at any time by clicking the unsubscribe link in our emails.
You may request to access, correct, or delete your personal information by contacting us at Paragonpickleballsportscentre@outlook.com

6. Cookies and Analytics

We may use cookies or similar technologies to enhance your browsing experience and track website usage for analytics purposes. You can modify your browser settings to decline cookies if preferred.

7. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Paragonpickleballsportscentre@outlook.com

10. Your Rights Under Malaysia's PDPA

In accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

Access the personal data we hold about you
Request corrections to inaccurate or outdated information
Withdraw consent to the use of your personal data (subject to legal or contractual restrictions)

To exercise your rights, please contact us using the information provided above.